RETURN POLICY

We do offer a 30-day money-back guarantee on all of our services and products. If a customer is dissatisfied with any of our services or products, for any reason, users can return it for a full refund (excluding any shipping and handling fees) within 30 days of purchase.

All refund requests should be made prior to returning the product to us. Send us your Product Return request or contact our Customer Service Department to be issued a Returned Merchandise Authorization (RMA) number. This RMA number should be clearly marked on the returned package.

All returns must be made within 30 days of purchase and must include all packaging and product materials.

We recommend sending returns through a traceable courier. We are not responsible for packages that get lost in transit. The customer will absorb the costs of return shipping.

Upon receipt of the return we will credit back the product purchase price in the form that the original payment was made. Credit cards will be credited back to the same card. Paid Purchase Orders will be issued a refund check or credit to bank account used for the purchase. Purchase Orders for which we have not yet received payment will be canceled. Shipping and handling charges will not be refunded.

Delivery Methods and Timing

When delivery methods, other than eCommerce methods, are used in providing our customers with their product/service, delivery methods will be described on the website with allowance for delivery within 7 to 10 days. H2O Express reserves the right to use alternate carriers who offer like or similar service to those shown or chosen by the customer.